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Complaints

Complaints

Lewisham Plus Credit Union is committed to providing you with the best service possible. We understand there may be times when something goes wrong, so if you have a problem please let us know as soon as possible.

Get in touch with us by telephone on 020 8778 4738, by email to admin@pluscu.co.uk, or write to our CEO, Ravi Ravindran at Lewisham Plus Credit Union, 262 Kirkdale, London, SE26 4RS. We will try to settle your complaint as quickly as possible using our complaints procedure. A copy of our complaints procedure is available upon request.

Should you be unsatisfied with the outcome of your complaint, you can then contact the Financial Ombudsman Service. Their contact details are as follows:

Tel: 0800 0234 567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

You can find our branches in Bromley, Sydenham Lewisham and New Cross. We're here to help, with Savings, Loans and Current Accounts for you

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Lewisham Plus Credit Union Limited is a member of the Financial Services Compensation Scheme (FSCS), complies with the Data Protection Act 1998 and is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Firm reference number 213588. Credit Union Registration Number 295C (IP00295C at Companies House).

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